You’d believe with all the additional costs and my charges likely up twice in one year, thoughts you, they’d understand I acquired a defective modem and generously send out me A different a person totally free.
June eight, 2016 at 9:00 am The billing issue i am obtaining wasn't fixed. I explained the discrepancies and never once did agent talk to the manager for clarifications. I still do not have an comprehending for a way i may very well be billed an installation price for moving services (i attached all products) and ATT remotely “turning on” my World wide web. I used to be told I'd to possess a technician turn on and set up the devices so an appointment was scheduled. The appointment was not retained by ATT nevertheless and my wife needed to pass up operate for absolutely nothing.
But I’m nonetheless receiving billed. I would like all my money back I’m a widow raising 3 girls by myself.
September 20, 2016 at three:ten pm AT&T has the worst record of customer support. Given that they purchased DirecTV they have ruined a superb issue. Neither knows something about billing and also the remaining hand will not really know what the correct hand is executing. To make mockery in the the customers who set food stuff to the table of AT&T staff members they have this automated program they usually cover powering it so they would not have to face their unique stupidity of creating things that usually do not function.
December nine, 2016 at seven:00 am Switching from Comcast to AT&T was a really huge miscalculation. I had been instructed my Monthly bill would be a particular amount and it is often much more. I should offer with the things they contact Customer Service and It's really a nightmare. I are convinced I've issues straightened out and afterwards I get an E-Mail stating that my quantity is similar to I just disputed. No one understands the things they are executing. I got an upgrade in internet company without spending a dime only to find out which i were billed. In the last thirty day period I've used nearly 4 hundred bucks for providers which i’m not rather crystal clear on.
I’ve been an AT&T purchaser for atleast eight decades. This 12 months I purchused the Apple iphone 6 for myself and later on resolved to acquire One more you can try this out line for my teenage daughter. I bought her telephone beneath the two calendar year contract as being a Christmas present. Just after Talking with my daughter I made a decision to change my daughters mobile phone to the NEXT plan.
The rep sold me a bundle that provided changing my property cellular phone support, but permitted me a discount within the more recent mobile. Following a week of no reception, I returned the machines.
I think my account will probably be sent to collections. I can easily find the money for to pay $5.00 a month. Which is way, way, way less than I used to be proposing below a payment system. My account will inevitably be paid in whole and it’s not like I can shed my services because it is previously long gone.
Don’t fill my mailbox with crap offers then deliver a liar to my doorway. I dont care one hundred% for Comcast but now should second Feel a return to AT&T.
I used to be provided a Bundle of cellular phone, Web and Immediate Television. I agreed to obtain a Bundle. Following the Bundle visit this site was started off. They educated me that they're going to alter my telephone line.
Someone within the customer care termed me after that and educated me that I should really go to the store and request the store manager to waive the deposit amount properly.
Could four, 2016 at 4:38 pm On January 27th 2016 I went to AT&T to incorporate a line to my mobile phone account for my Mother, I had been instructed which i couldn’t insert a completely new line since I'd an overdue stability owed on my Immediate TV account of $185.00, (seemingly Direct Television set and AT&T have merged). I explained into the AT&T rep that was aiding me that I didn’t and by no means have had a Immediate Tv set account, she appeared up the Immediate Tv set account and It's a LA deal with, West Covina and the individual’s identify is Francis Cordova, my identify is spelled with an e not an i , She said that someway once you merged they Direct Tv set hooked up that other persons account to my mobile account. To produce a 4 several hours and six folks Tale shorter, people from the two AT&T and Immediate Television, Fraud management, to try to determine this mess out, as well as their fraud Investigator informed me the same point, they connected that other persons District Television account to my account just based upon our related names, very little else matched, handle, telephone # or SSN.
I am requesting you evaluate this connect with and look into this young male’s habits so that you can understand how this so-termed supervisor is dealing with your buyers. I am able to ensure I’m not the main particular person to encounter this kind of actions from him. It created me want to cancel my account with your company and go elsewhere considering that you can try this out regard isn't what your company presents. I did not inquire to generally be treated in this way and felt the agent and supervisor overreacted to my inquiries to elaborate on your own methods.
I feel we could have settled the issue and resumed the cellphone support. We’ll see. In the meantime, I extensive for the times when AT&T was “king,” and realized how to deal with its prospects. Like lots of of you, I’ve lived far too lengthy!